Frequently Asked Questions
Browse the FAQs below to learn more about CONQUERing, shipping, returns, and more.
Need help? Send us a message at info(@)myconquering.com
Our rings and spinners are certified lead-free and constructed of stainless steel for strength and durability. This means they won't tarnish—even if you wear them in the shower.
For those of you who are sensitive to nickel, please note that our product is made from stainless steel 316, which is considered surgical grade. Surgical-grade stainless steel may contain some nickel, but it's generally considered hypoallergenic for most people. (Source: mayoclinic.org)
Holding the ring in one hand and the disc in the other, angle one “arm” of the disc through the open part of the u-shaped ring down into the channel. Repeat on the other side. Straighten the disc and pull it straight up into the tips of the ring until it clicks into place. See How it Works for more info.
Holding the ring upright from the sides with one hand, use the forefinger on your other hand to quickly flick the edge of the disc down (if your word is upside down, simply turn the ring around and flick it again). Visit the How it Works page for more info.
Tip: Don’t squeeze the sides of the ring — it needs to be able to spin freely to reveal your word.
Since we started we have more than doubled the number of sizes we offer and now have the largest size range of any fashion jewelry company (sizes 4-14)! That said, if you’re looking for a size outside that range, please let us know what size you’re seeking by emailing info (@) myconquering.com
We want to offer you a high-quality, affordable product and it’s important to us that the people making our products are being paid a fair wage and have safe working conditions.
We have been working with the same supplier in China since 2015 and these are some of the steps we take to ensure ethical sourcing:
- We periodically request pictures and video of the working conditions.
- We ask that the photos and video clearly show the workers working on our product as a reassurance that we're not receiving stock photos/video of another factory.
- We also ask to see all 13 steps of our manufacturing process.
Each time we review these photos and videos, we find that the workers are dressed comfortably and the working conditions we see in these pictures/video show a clean, organized, well-lit workspace.
Here are a few more facts about our supplier:
- Our factory does not employ anyone under the age of 18 (it is prohibited by law and the penalties for breaking this law extend beyond fines to detainment of factory management/ownership).
- The workers are paid based on quality over quantity.
- Management evaluates excellent employees every month and gives monetary rewards.
- New workers must pass examinations after training to ensure their safety.
- There are many warning/safety signs and frequent inspections.
Also noteworthy is that our supplier manufactures products for many major brands. One such brand is Tommy Hilfiger which is part of PVH – a group known to be very committed to supply chain transparency. (You can read about them here and see that they ranked among the top 25% in an independent Fashion Transparency Index.)
As you can imagine, big brands like Tommy Hilfiger have entire teams of people and significant financial resources dedicated to their supply chain management. Knowing that our manufacturer meets the demanding requirements of brands like this is an additional assurance to our small business that they are upstanding.
We always try to assemble and ship orders as quickly as possible -- almost always within a few business days. As soon as your order ships, you will receive an email confirmation with a tracking number. All our orders are assembled and shipped from Cincinnati, Ohio. For U.S. orders of $25 or more, we offer free USPS ground shipping.
We offer UPS 2nd Day Air and UPS Next Day Air options at checkout. Please note that we only ship orders Monday-Friday, however.
All orders that include a ring or necklace base and at least one spinner will be packaged in our Signature gift box, set inside in grey velvet. Orders that contain only a base or only spinners will be placed inside a gray embossed suede-like pouch.
Absolutely! We want it to be comfortable and look great. Plus, a good fitting ring is essential to enjoyable fidgeting.
We offer size exchanges within 45 days of purchase date. To request an exchange, please email info (@) myconquering.com with your order number and what size you need.
For our complete returns & exchanges policy click here.
Yes – of course! We want you to LOVE your purchase! If for any reason you are not satisfied, we will gladly accept items for a refund within 45 days of the purchase date.
For a full refund to be granted, the item(s) must be returned with all original packaging in like-new condition.
To start a return please visit https://returns.myconquering.com/
For our complete returns and exchanges policy, click here.
Absolutely! We pride ourselves on offering jewelry that is affordable and high quality. We carefully select durable, fuss-free materials so we can offer a 1-year warranty if you should experience a manufacturing defect.
Please note that this warranty does not apply to normal wear and tear or lost items.
If you experience a manufacturing defect, please email info (@) myconquering.com with your name, order number, a description of the issue and a picture so we can correct the issue.
For our complete warranty, including what to expect regarding wear and tear, click here.