We want you to LOVE your purchase! If for any reason* you are not satisfied, we will gladly accept items for a refund within 45 days of the purchase date.
*Special note about returns/exchanges of natural crystals and holographic spinners: All of our holographic spinners are unique, and our crystals are 100% genuine and authentic – made by Mother Earth. As such, there is naturally a lot of variation from one spinner to the next, especially because of the small size. We've done our best to give an idea of the variation you can expect through our images but it is simply impossible to show every possibility since no two stones are alike.
Customers in the U.S.
We’re happy to make one free size exchange per customer within 45 days of the purchase date.
To request an exchange, please email your order number and what size you need, to: info (@) myconquering.com or give us a call at 513-216-5222.
We will send the new size out to you with a pre-paid return label so you can return the ring base that doesn’t fit, free-of-charge.
Customers outside the U.S.
We’re happy to make one flat-rate size exchange per customer within 45 days of the purchase date.
Shipping, duties & taxes vary significantly by country (typically $25-50) but, to share in the cost, we offer a $15 flat-rate exchange option for our international customers. (In other words, even though it will cost us approximately $25-50 to send you a new size, we will only charge $15 to keep it simple and affordable for you. We want you to be happy and have a great fit!)
To request an exchange, please email your order number and what size you need, to: info (@) myconquering.com or give us a call at 1-513-216-5222.
We will send a link to purchase this flat-rate exchange and, once paid, we will send out the new size.
Our jewelry is made from surgical-grade, hypoallergenic, stainless steel which makes it the #1 best choice for durability, affordability and no-fuss! For one year from the date of purchase, we’ll repair or replace your jewelry if you experience a manufacturing defect.
This warranty does not apply to normal wear and tear (explained below) or lost items, so always be sure your spinner is securely clicked into the base before you wear it. If your spinner ever feels insecure or it doesn't spin freely, simply remove the spinner and very gently adjust the tips of the base in or out to get the perfect fit.
If you experience a manufacturing defect, please email info (@) myconquering.com with your name, order number, a description of the issue and a picture of the defect so we can correct the issue.
Normal wear and tear – what to expect
Stainless steel is naturally a silver color when polished so you should never experience any type of tarnishing or discoloration when you purchase our original silver finish.
Our other metal finishes are achieved by using vacuum-plating. While most fashion jewelry is made using water-plating, we invest in this more expensive vacuum-plating process to provide better durability for you. That said, with extensive wear, over a long period of time, you may experience some minor discoloration with our color-plated options.
Additionally, all metals and gemstones are susceptible to minor scratches from normal wear and tear over time but, be assured, we have done extensive research to provide you the very best balance of beauty, durability and affordability.
All our crystals (except Gray Shell) are rated 6 or higher on the Mohs Scale of Mineral Hardness for durability. So, while every stone (except diamonds) is susceptible to some scratches, we have purposely selected crystals known to be most scratch-resistant while still being affordable.
Besides being hypoallergenic and not tarnishing, stainless steel is very strong and fairly scratch-resistant which makes it the very best choice for our interchangeable fidget jewelry.
We’re often asked why we don’t use other common jewelry metals and we’d love to share why:
- Sterling Silver tarnishes, scratches easily and bends easily.
- Gold scratches easily, bends easily and is more expensive than stainless steel.
- Platinum scratches easily, bends easily and is significantly more expensive than stainless steel.
- Titanium is just slightly more scratch-resistant than stainless steel but costs 20 times more.
- Tungsten is the only metal that’s significantly more scratch-resistant than stainless steel, but it is brittle and can break under pressure. (Not good for fidgeting!)
So, all this to say, we have taken great care to select the very best materials with a balance of beauty, durability and affordability in mind. We’re confident you will enjoy our products for many months and years to come!