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FAQs

What are the rings and spinners made of?

Our rings and spinners are certified lead-free and constructed of stainless steel for strength and durability. This means they won't tarnish—even if you wear them in the shower. 

For those of you who are sensitive to nickel, please note that our product is made from stainless steel 316, which is considered surgical grade. Surgical-grade stainless steel may contain some nickel, but it's generally considered hypoallergenic for most people. (Source: mayoclinic.org)

How do I change the spinner on my ring?

Holding the ring in one hand and the disc in the other, angle one “arm” of the disc through the open part of the u-shaped ring down into the channel. Repeat on the other side. Straighten the disc and pull it straight up into the tips of the ring until it clicks into place.

setting spinner in ringsnap spinner into place

How do I reveal the hidden message?

Holding the ring upright from the sides with one hand, use the forefinger on your other hand to quickly flick the edge of the disc down (if your word is upside down, simply turn the ring around and flick it again).

Tip: don’t squeeze the sides of the ring — it needs to be able to spin freely to reveal your word.

spin disc to reveal word

My spinner isn't spinning super-well. How do I adjust it? 

Is your spinner not clicking in place or spinning as easily as it should? Watch our video below to learn how to adjust your CONQUERing.

 

How do I figure out my ring size?

You can use an existing ring that fits well to determine your ring size, or you can measure your finger. Here are a few online resources that may help! 

  1. Ring Sizer App (Delphi Metals)
  2. How to Find Your Ring Size (wikiHow) 

While our rings are sized according to typical ISO standards, due to their unique shape, they feel slightly larger than their true size. We still recommend ordering your usual ring size, because this slightly roomier feel makes it easier to get the ring on and off for spinning.

You don't have my size—are you going to get more?

We do plan to add more sizes as we grow! Unfortunately, we may not be able to offer every ring size because of the size of the spinners and the way they function. But we'll do our best to meet the needs of our customers. Stay tuned! 

Are there going to be more spinners and ring bases?

Yes! We're always looking for new ideas. Have a suggestion? Feel free to send it our way

What do I do if I need to make a return?

Just email us at info (at) myconquering.com, and we'll get you taken care of. You can also read more about our return policy here

How fast can I get my ring?

We always try to assemble and ship orders as quickly as possible. We are currently experiencing an especially large volume of orders, so they are taking a little longer than normal to ship. As soon as your order ships, you will receive an email confirmation with a tracking number. All our orders are assembled and shipped from Cincinnati, Ohio. For U.S. orders over $10, we offer free USPS ground shipping (2-8 days) every day (automatically applied).

What if I need my order extra-fast?

We have three options available to get your rings and spinners even faster:

USPS First Class 2 DAY SHIPPING
USPS first class shipping typically takes 2 days to arrive—however, please note that the USPS does not guarantee shipping times for first class packages, so if you need your package by a certain date, it's better to choose Priority or Priority Express.

PRIORITY EXPRESS 1-2 DAY SHIPPING
USPS guarantees this option to arrive within 1-2 business days of shipping.

PRIORITY 2-3 DAY SHIPPING
USPS indicates this option will arrive within 2-3 business days of shipping.

Do you ship internationally? 

Yes! We do ship internationally via USPS, with shipping charges calculated at checkout. Please note that we do not offer free shipping internationally.

International buyers – please note that import duties, taxes, and charges aren't included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Can I send CONQUERing as a gift?

Yes! If you'd like your order to be sent as a gift, just select "This is a gift" during checkout and leave an optional gift message to be included in your package. We'll be sure to remove any information on price from your order.

All orders that include a ring base and at least one spinner also come in a gift box (see packaging below for more information). 

CONQUERing gift message option
All orders that include a ring base and at least one spinner will be packaged in a drawer-style gift box with a plum ribbon pull. Your items will be set inside in grey velvet. Orders that contain only a ring base or only spinners will be placed inside a plum organza drawstring bag.

CONQUERing packaging

How do I contact you?

Send us a message on our website

Email us at info (@) myconquering.com

Give us a call at 513-216-5222 

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